At the time of opening of a bank account, banks ask for two proofs:
- Identity Proof
- Address Proof
This is because ID proof such as PAN card will be the same no matter in which part of India you shift due to any xyz reason but address proof is bound to change in case you move from one place to another.
It has been observed that some close relatives, e.g. wife, son, daughter and parents, etc. who live with their husband, father/mother and son, as the case may be, are finding it difficult to open account in some banks as the utility bills required for address verification are not in their name.
It is clarified, that in such cases, banks can obtain an identity document and a utility bill of the relative with whom the prospective customer is living along with a declaration from the relative that the said person (prospective customer) wanting to open an account is a relative and is staying with him/her.
Banks can use any supplementary evidence such as a letter received through post for further verification of the address. As per RBI guidance, while issuing operational instructions to the branches on the subject, banks should keep in mind the spirit of instructions issued by the Reserve Bank and avoid undue hardships to individuals who are, otherwise, classified as low risk customers.